Shipping Policy for PlayPride.co.uk

Thank you for choosing PlayPride! We’re committed to getting your joyful purchases to you smoothly and efficiently. Please read our shipping policy carefully.

Free UK Shipping via Royal Mail 2nd Class

At PlayPride.co.uk, we are delighted to offer free standard shipping on all orders within the United Kingdom mainland. Your parcel will be sent using **Royal Mail 2nd Class** service.

Delivery Timeframe

Royal Mail 2nd Class aims to deliver within **2 to 3 working days** from the date of dispatch. Please note that this is an estimated timeframe and may be subject to delays during peak seasons or due to unforeseen circumstances with Royal Mail.

Order Processing Time

We aim to process and dispatch your order within **1-2 working days** of receiving it. Orders placed before [Cut-off time, e.g., 12:00 PM GMT] on a working day are usually processed on the same day, subject to stock availability. Orders placed after the cut-off time or on non-working days (Saturdays, Sundays, and UK Bank Holidays) will be processed on the next working day.

Shipping Destinations

Currently, PlayPride.co.uk only ships to addresses within the **United Kingdom** mainland. We do not offer international shipping at this time. We will update our policy if this changes in the future. **Shipping Costs** As mentioned, all orders within the UK are shipped **free of charge** using Royal Mail 2nd Class. Once your order has been dispatched, you will receive an email notification confirming shipment. In the unlikely event of a significant delay, please contact us, and we will do our best to assist you.

Lost or Damaged Parcels

While we take great care in packaging your order, occasionally parcels may be lost or damaged in transit. If your parcel has not arrived within 10 working days of dispatch, or if it arrives damaged, please contact us immediately at info@playpride.co.uk or via our contact form on the website. We will work with you to find a satisfactory solution, which may include a replacement or a refund.

Incorrect Shipping Address

Please ensure that you provide the correct shipping address during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact us as soon as possible. We will do our best to update it if the order has not yet been dispatched.

Returns

Please refer to our separate **Returns Policy** for information on returning items. **Contact Us** If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at: info@playpride.co.uk [Link to your Contact Page on PlayPride.co.uk] Thank you for shopping at PlayPride.co.uk!